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Why haven't I earned a reward?

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TitleWhy haven't I earned a reward?
Answer
This could be down to a number of reasons. The first is to check that your Equifax credit score improved by more than 25 points in the last three months. You can do this, for free, with ClearScore. You will also need to be up to date with your loan repayments, in order to be eligible for a reward. Your loan rate can reduce all the way down to 7.9%, so if your loan is at 7.9% or below, you won't be able to earn a reward. If you've checked all of the above and still think you should have earned a reward, you can get in touch with the team here.
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