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How do I complain?

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TitleHow do I complain?
Answer

If you have a complaint we want to hear it, so please get in touch with us. We'll review your feedback and come back to you as soon as possible.

If you're not satisfied with our response to your complaint, you can refer your complaint to the Financial Ombudsman Service (FOS). Please note, that the FOS will not look at a complaint until it has been raised with BetterBorrow and we've been given a reasonable time to respond.

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