If you’d like to change the bank account your monthly repayments are taken from, follow the steps below.
First, check we can verify your new details online:
- Log in to your account
- Click Account
- Click View my details
- Scroll down to Bank details
- Update the fields with your new bank account details
The bank account must be:
- In your name
- Registered to your address
- Able to accept
- Faster Payments
- Able to set up Direct Debits
Changing your bank details won't automatically update your Direct Debit. If you need to change your Direct Debit, get in touch with us.
If changing your repayment date would make things easier for you, just let us know and we’ll make this change for you.
As a responsible lender, it’s important that we can verify your new details. If we can’t, you won’t be able to use a different bank account and we’ll continue to take your loan repayments from the bank account we verified when you took out the loan with us. If you’ll struggle to make your repayments from this account, get in touch with us so we can help.