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Can my loan repayments be made from a different bank account?

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TitleCan my loan repayments be made from a different bank account?
Answer

If you’d like to change the bank account your monthly repayments are taken from, follow the steps below.

First, check we can verify your new details online:

  • Log in to your account
  • Click 'Account'
  • Click ‘View my details’
  • Scroll down to 'Bank details'
  • Update the fields with your new bank account details

If you prefer, you can use the Current Account Switch Service which will automatically transfer your Direct Debit across. Learn more about the Current Account Switch Service.

The bank account must be:

  • In your name
  • Registered to your address
  • Able to accept Faster Payments
  • Able to set up Direct Debits

Changing your bank details won't automatically update your Direct Debit. If you need to change your Direct Debit, get in touch with us.

As a responsible lender, it’s important that we can verify your new details. If we can’t, you won’t be able to use a different bank account and we’ll continue to take your loan repayments from the bank account we verified when you took out the loan with us. If you’ll struggle to make your repayments from this account, get in touch with us so we can help.

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