So that we can keep you updated on when payments will be taken throughout your loan term, we email or text all of our customers three days before their repayment is due.
This helps you keep track of your repayments and also lets you know about any changes that may affect your repayment date or amount such as:
- If your repayment date lands on a Bank Holiday or a weekend (in this case, your repayment date will always be taken on the next working day)
- If you’ve earned at least one reward (this means your loan rate will reduce and your monthly repayments will be less)
We believe it’s our responsibility to keep you informed about your upcoming payments so that it’s easier for you to manage your money.
If you want to change the way you get your payment reminders, you can update your preferences on the Account page when you’re logged in. If you’ve not selected your communication preferences, we’ll send you the reminders by text.