LiveLendGroup 2

Your Loan

Can I reinstate my Direct Debit?

Yes. If you'd like to reinstate your Direct Debit so your monthly repayment is taken on the original date you requested on your loan application, please follow the steps below:

  • Log in to your LiveLend account
  • Click the set up a Direct Debit button on the Overview page  

Having a Direct Debit set up will help you make your monthly repayments on time.

How do I receive my annual statement?

Your annual statement will be sent to you by email, but is also available online. Simply log in to your account and select the Messages tab at the top of the page, to review all your loan documents, including your annual statement. This will be available one year after you have taken your loan. 

How do I know what my loan APR is?

Your loan rate is on the Overview page of your online account. Simply log in and select Overview. All the information about your loan agreement is there. Alternatively, you can review your loan agreement in the Messages section of the site. 

Are my details stored safely?

Your details are held on our secure systems and we'll only discuss your account with you or a party who you nominate, once you've completed our security checks.

LiveLend is part of Chetwood Financial Limited, company number 09964966, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 740551.

We’re also registered with the Information Commissioner's Office under registration ZA218401 and we’re a member of CIFAS, the UK's leading fraud prevention service.

Will checking my credit score every month impact my credit score?

No, don't worry, this check won't impact your credit score and won't be seen by other lenders.


I already have a loan with you, can I borrow more?

Our customers aren't currently able to borrow more on top of their existing loan. We're working hard so that we can offer this in the near future.

If you need some extra support with your loan repayments or would like to chat to us about your loan in general, get in touch with us so we can help.

I cancelled my Direct Debit by accident, how do I set it back up?

To set your Direct Debit back up, please follow the steps below:

  • Log in to your LiveLend account
  • Click the set up a Direct Debit button on the Overview page

It’s important that you have a Direct Debit set up to help you make your monthly repayments on time. 

I’ve been affected by Coronavirus, how can you help?

If you’ve been impacted during this difficult time, don’t worry - we’re here to help.

We have a number of different options we can offer that can help make things more manageable such as a temporary reduced payment plan.

If you’d like to discuss the solutions we can offer you whilst things get back on track, get in touch with us now.

During this time, we’re prioritising those who need urgent support with their next repayment, so please bear with us whilst we manage these queries first and get back to you as soon as possible.

There’s also lots of free and independent advice available to help you manage other areas of your finances. You can take advantage of this support by clicking the links below

Money Advice Services’ Money Navigator Tool
FCA guidance
Citizens Advice

What if I want someone to act on my behalf in dealing with my loan account?

If you need to put someone else in control of your account, for example, because you lack mental capacity to look after your own financial affairs, please get in touch with our team. We’ll need a copy of your registration of Power of Attorney.

How do I improve my credit score?

There are three Credit Reference Agencies (CRAs) in the UK - Equifax, Experian and TransUnion. They all have different scores but this is completely normal. All three are dedicated to collecting information on your financial behaviour and how it has impacted your score.

It’s good practice to look at all of your credit scores on a regular basis so you can keep an eye on any changes. You can get to know your credit score better with free credit reports using the links below:

Learn more about the Reward Loan.