BetterBorrow is part of Chetwood Financial Limited, company number 09964966, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 740551. Authorisation can be checked on the Financial Services Register at www.fca.org.uk.

Chetwood was set up in March 2016 by financial services experts and technologists. We're focused on improving lives by using technology to create innovative, low cost products. Learn more about Chetwood at www.chetwood.co.

BetterBorrow launched in 2020 to provide a quick and simple way to borrow for our customers.

BetterBorrow is part of Chetwood Financial Limited, company number 09964966, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 740551. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. You can also find out more about Chetwood, its products and what we stand for.

We designed our loan alongside our customers and as a result, we’ve created a quick and simple loan that provides you with a better borrowing experience.

Our fast application process gives you an instant online decision that won’t affect your credit score. We’ll give you one clear rate upfront, so you’ll know exactly how much your loan will cost.

Once you’ve chosen our loan, our application takes just five minutes and your money will be with you within two hours. You can manage your loan completely online. And if you ever need to talk, our UK support team are available on live chat and email to help you.

Our loans are 19.0% APR Representative.

At BetterBorrow, we offer online personal loans from £1,000 to £12,000.

We don’t offer different types of loans upfront. Instead, when you apply, we’ll simply offer you the best loan we can.

Your personal loan terms and conditions will be provided online, and by email, after you’ve got a quote.

Here is a list of other useful documents:

• Privacy Policy
• Terms of use
• Cookies Policy
• Complaints Policy

If you have a complaint we want to hear it, so please get in touch with us. We'll review your feedback and come back to you as soon as possible.

If you're not satisfied with our response to your complaint, you can refer your complaint to the Financial Ombudsman Service (FOS). Please note, that the FOS will not look at a complaint until it has been raised with BetterBorrow and we've been given a reasonable time to respond.

At BetterBorrow we only use soft searches, also known as quotation searches, to work out whether you’re approved for our loans.

Soft searches are different from credit application searches, which happen when you actually apply for a product. Too many credit application searches in a short space of time can damage your credit score.

A soft search, on the other hand, will let you know whether you’re eligible for the loan before you apply. It will show on your credit file but other lenders can't see it when you apply for credit. We’re taking the guesswork out of applying for credit and protecting your score. You can get your quote by using our loan calculator and clicking 'Get my quote'.

As a 100% digital bank, we use online tools to verify your details.

When sharing your bank details during your loan application, it's important you check that:

• Your bank details are correct
• The bank account is registered in your name and current address
• Your bank accepts faster payments 

You have a total of three attempts to submit your bank details. If we haven't been able to match your details during your first attempt, you can try entering a different bank account as long as it fits the criteria above. If we’re still unable to verify your details, it may be that your bank account is one that hasn’t adapted to the industry standard, that came into effect in 1998, where established banks share useful information directly with credit reference agencies (CRAs) and online financial services like ourselves.

Some of the accounts that fit this criteria are listed below.

• Bank accounts opened before 1998
• Some of the new challenger banks 

Our digital approach allows our customers to manage their loan completely online, allowing us to keep costs low so that we can continue to offer great rates. This does mean, however, that some customers won’t be able to take a loan with us, depending on who they bank with, as we mention above.

Unfortunately, if we can’t match your account then you won’t be able to take a loan with us right now. We welcome more support from established banks to increase the number of accounts they share with us. Until then, we’re working hard to welcome even more customers to BetterBorrow.

To be eligible for a BetterBorrow loan you need to meet the following criteria:

• Be at least 18 years old Be a UK resident
• Be employed, self-employed or retired with a pension
• Have an income of at least £12,000 per year (before tax)
• Have a credit history that we can see, and a good track record of repaying debt
• Be able to afford the loan
• Have a bank account registered in your name and to your current address

All our loans are subject to status and credit checks. We don’t offer joint applications, guarantor loans or loans to businesses.

You can get a quote online in just two minutes, so you'll know whether you can take our loan. And we’ll do it in a way that doesn’t impact your credit score, so that you can get your quote and shop around for the best rate. You can get your quote by using our loan calculator and clicking 'Get my quote'.

To be eligible for a BetterBorrow loan you need to meet the following criteria:

• Be at least 18 years old Be a UK resident
• Be employed, self-employed or retired with a pension
• Have an income of at least £12,000 per year (before tax)
• Have a credit history that we can see, and a good track record of repaying debt
• Be able to afford the loan
• Have a bank account registered in your name and to your current address

All our loans are subject to status and credit checks.

We don’t offer joint applications, guarantor loans or loans to businesses.

Our loans are 19.0% APR Representative.

Sure, you can cancel your application at any time before you receive your loan. You don't need to let us know, your quote will automatically expire.

If you've received your loan but have changed your mind, you have 14 days from receiving the money to tell us that you would like to withdraw from your loan agreement. If you decide to cancel your loan within 14 days we won't charge you any interest, as long as you pay us the total loan amount within 30 days of cancellation.

A Credit Reference Agency is an independent organisation that holds information about consumers and businesses, to help banks and financial institutions decide whether to give them credit.

We use a Credit Reference Agency, along with the information you tell us and any information we might already know about you, to help us make our lending decision.

No, not yet, but we know you're busy, so we give you your quote in just two minutes.

Your quote will let you know whether you can take out our loan, and we’ll also give you your real rate. That way, you’ll know exactly how much your loan will cost. The rest of the application will take just another three minutes and we’ll transfer your funds immediately so your money is in your account within two hours - usually in just 30 minutes.

You can get your quote by using our loan calculator and clicking 'Get my quote'.

Our loans are 19.0% APR Representative.

Moving house shouldn't impact your application, as long as you’re registered to vote at your new address. Not being registered to vote can have a negative impact on your credit score. If you’ve been in your current address for less than two years you’ll need to provide us with your previous address details.

At BetterBorrow we only use soft searches, also known as quotation searches, to work out whether you’re approved for our loans. A soft search will let you know whether you’re eligible for the loan before you apply. That means we’re taking the guesswork out of applying for credit and protecting your score.

In two minutes we’ll let you know whether you can take our loan and we’ll also give you your real rate, so the rate you see upfront is the rate you get. That way, you’ll know exactly how much your loan will cost. The rest of the application will take just another three minutes and we’ll transfer your funds immediately so your money is in your account within two hours - usually in just 30 minutes.

You can get your quote by using our loan calculator and clicking 'Get my quote'.

Our loans are 19.0% APR Representative.

Yes, you'll need a UK bank or building society account, registered in your name and to your current address.

The account must also accept Faster Payments. Check if your bank account accepts Faster Payments if you're not sure. This is the account that we'll pay your loan into and also take your monthly loan repayment from, by Direct Debit.

Your main source of income is usually your salary. You can tell us what this is, either monthly or annually and the amount, either before or after tax. Most people select monthly after tax as this is the actual amount you get paid every month.

You can also include income from additional jobs, income from savings or investments, any permanent benefits that you receive and any regular bonuses.

However, you should only include regular income and you should be honest about how much you receive, as we will look to confirm this through our soft search.

BetterBorrow loans are available to customers on our website, by using our loan calculator and clicking 'Get my quote'. They’re also available on sites such as ClearScore, MoneySuperMarket and Experian.

We understand that you don’t want to spend all day filling in forms. We’ve made things easier and faster, so that you can get your quote online in just two minutes. We’ll do it in a way that doesn’t impact your credit score, so that you can get your quote and shop around for the best rate.

The rest of the application will take just another three minutes and we’ll transfer your funds immediately so your money is in your account within two hours - usually in just 30 minutes.

Our loans are 19.0% APR Representative.

You should include your essential expenses and financial commitments.

For example:

• Your share of the mortgage or rent
• Any existing loan or credit card repayments
• Utility bills such as gas, electricity, water, council tax
• Any monthly commitments such as mobile phone, broadband, sky, insurance;
• Food costs
• Childcare costs
• Travel costs 

At BetterBorrow we only use soft searches, also known as quotation searches, to work out whether you’re approved for our loans.

Soft searches are different from credit application searches, which happen when you actually apply for a product. Too many credit application searches in a short space of time can damage your credit score.

A soft search, on the other hand, will let you know whether you’re eligible for the loan before you apply. It will show on your credit file but other lenders can't see it when you apply for credit. We’re taking the guesswork out of applying for credit and protecting your score. You can get your quote by using our loan calculator and clicking 'Get my quote'.

As a responsible lender, it's important that we can verify the following details during your application:

• Your name and date of birth 
• Your email address
• Your phone number
• Your address history and residential status
• Your employment status
• Your income and expenditure, including essential expenses and financial commitments 

We also use a Credit Reference Agency (CRA), along with the information you tell us, to help correctly match your details and make a lending decision. CRAs such as Equifax, TransUnion and Experian, collect information about your which helps lenders verify your identity.

If the personal details they hold about you are not up to date or don't match what you've entered during your loan application, this could be the reason we can't verify your identity right now.

It's important that you make sure the information CRAs hold about you is correct. You can check what information they have by clicking the link below and accessing your credit report.

www.equifax.co.uk
www.transunionstatreport.co.uk
www.experian.co.uk

We know that you don’t want to spend all day filling in forms so we've created a hassle-free online application.

To get a quote in just two minutes, we'll only ask for the following details::

• Your personal details, (name, address, date of birth, email address and phone number)
• Your address history and residential status
• Your employment status
• Your income and expenditure, including essential expenses and financial commitments 

You can get your quote by using our loan calculator and clicking 'Get my quote'.

We offer online personal loans from £1,000 to £12,000. We make responsible lending decisions because a loan needs to be good for you and us. We want to make sure you can afford to repay the loan.

At BetterBorrow we'll consider your personal situation, including your income and your financial commitments, before we make a lending decision.

When we give you your quote, we’ll give you one clear rate. That way, you'll know exactly how much your loan will cost.

This is a rate individual to you, worked out based on the information you provide us with as part of your application, any information we might already know about you, and the information provided to us by our Credit Reference Agency.

There are three Credit Reference Agencies (CRAs) in the UK - Equifax, Experian and TransUnion. All three are dedicated to collecting information on your financial behaviour and how it has impacted your score.

CRAs must share your credit report with you if you request it. It’s good practice to look at all of your credit scores on a regular basis so you can keep an eye on any changes.

They all have different scores but this is completely normal. You can get to know your credit score better with free credit reports at ClearScore, TotallyMoney, Credit Karma and Experian.

We have to use representative rates on our website to comply with regulation, but we know that these rates can be confusing. So, when we give you your quote, we’ll give you one clear rate upfront, so you’ll know exactly how much your loan will cost. We do this in just two minutes, and without any impact to your credit score.

This rate is a rate individual to you, worked out based on the information you provide us with as part of your application, any information we might already know about you, and the information provided to us by our Credit Reference Agency.

We have systems that protect our customers and ourselves against fraud and other crime. We will share your personal information from your application with fraud prevention agencies. If you provide false or inaccurate information and fraud is identified, details of this fraud will be passed to these agencies. Law enforcement agencies may access and use this information.

We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

• Checking details on applications for credit and credit related or other facilities
• Managing credit and credit related accounts or facilities
• Recovering debt
• Checking details of job applicants and employees 

We understand that our decision may be a disappointment, so let us explain how we’ve reached it. As a responsible lender, we always review all the information available to us. That way, we can make a fair decision.

The only information we use is what you told us in your application, information we might already know about you and information provided by Credit Reference Agencies.

When reviewing information we promise to only use soft searches, so there’s no impact on your credit rating.

We consider several factors including:

• Your employment status. For example, if you're unemployed or you've only been in your job for a short time
• Your residential status. For example, if you've lived at your address for only a short time
• Your payment history for other loans or credit card repayments
• Your current level of borrowing and existing commitments
• Any information we already hold about you 

Viewing your loan information couldn’t be easier. Simply log in to your account and select Overview. Your current balance is shown at the top of the page.

If you're thinking about closing your loan early please click on Manage and Close my loan to confirm the amount you need to repay, including your daily interest, as of today.

We may charge you a fee to close your loan early which will be explained in full on the Manage page when you get an early settlement quote.

There are three Credit Reference Agencies (CRAs) in the UK - Equifax, Experian and TransUnion. They all have different scores but this is completely normal. All three are dedicated to collecting information on your financial behaviour and how it has impacted your score.

It’s good practice to look at all of your credit scores on a regular basis so you can keep an eye on any changes. You can get to know your credit score better with free credit reports using the links below.

ClearScore
TotallyMoney
Credit Karma
Experian

Your loan rate is on the Overview page of your online account. Simply log in and select Overview.

All the information about your loan agreement is there. Alternatively, you can review your loan agreement in Messages when you're logged in.

You can change your address details online. Simply log in, click on Account and update your details.

If you've recently moved house, we'd suggest waiting 6-8 weeks to change your address details so your information is updated and you're registered to vote on the Electoral Register. Not being registered to vote can have a negative impact on you credit score.

The good news is you don't have to worry about missing anything in the post. BetterBorrow emails all of your important documents straight to you, wherever you are.

We won’t charge you a fee to open your loan or if you miss a loan repayment.

We’ll charge an early settlement fee of up to 58 days additional interest if you choose to close your loan early. How we calculate this is determined by the Consumer Credit (Early Settlement) Regulations 2004 and is summarised below.

• If your original loan term is 12 months or less, we’ll charge up to 28 days interest and include this in your early settlement quote
• If your original loan term is over 12 months, we’ll charge up to 58 days interest and include this in your early settlement quote

So, depending on the length of your loan term, you’ll be given a quote which is your latest balance, any daily interest due to be applied, plus the equivalent of one or two month’s interest. Your quote will be valid for 30 days.

Closing your loan early will reduce the total amount of interest you pay.

If you want to settle your loan early, it’s important that you get a quote first so that we can calculate the total settlement amount required to fully close your loan. You can get your early settlement quote on the Manage page once you click Calculate my settlement.

Our loans are 19.0% APR Representative.

Your details are held on our secure systems and we'll only discuss your account with you or a party who you nominate, once you've completed our security checks. BetterBorrow is part of Chetwood Financial Limited, which is authorised and regulated by the Financial Conduct Authority (FCA). We are also registered with the Information Commissioner's Office under ZA218401 registration.

Find out more about Chetwood at www.chetwood.co.

At BetterBorrow as soon as your loan documents are signed, we transfer your money to your bank account. Most customers will receive the money within 30 minutes, but some bank accounts take longer. Either way the money will be in your account within two hours - usually in just 30 minutes.

Our loans are 19.0% APR Representative.

You can get in touch with us through our BorrowBot, live chat or email.

Our BorrowBot is new to BetterBorrow and whilst we’re testing out some of its features, it may not always be available. But don’t worry, you can still speak to our support team on live chat and email.

If you’d like to talk to us on the phone, we’ll call you back - so you won't ever have to wait on hold again. We made the decision not to have a phone number, in order to keep our costs low so that we can offer you the best rates possible.

If you’re a customer of ours, and you’d like to discuss your loan, please log in and click on the Get in touch page before chatting to us or sending us an email. This way, we’ll be able to share personal information with you safely and securely.

Our customers aren't currently able to borrow more on top of their existing loan.

We're working hard so that we can offer this in the near future.

If you need some extra support with your loan repayments or would like to chat to us about your loan in general, get in touch with us so we can help.

If you’re struggling to make your next repayment, or have already missed a repayment, don’t panic. It's important that you get in touch with us straight away so that we can help. 

If you’ve been impacted during this difficult time, don’t worry - we’re here to help.

We have a number of different options we can offer that can help make things more manageable such as a temporary reduced payment plan. 

If you’d like to discuss the solutions we can offer you whilst things get back on track, get in touch with us now.

During this time, we’re prioritising those who need urgent support with their next repayment, so please bear with us whilst we manage these queries first and get back to you as soon as possible.

There’s also lots of free and independent advice available to help you manage other areas of your finances. You can take advantage of this support by clicking the links below.

Money Advice Services’ Money Navigator Tool
FCA advice
StepChange
Citizens Advice
MoneySavingExpert

All of your loan documents are online for you to access whenever you need them. Viewing your loan information couldn’t be easier.

Simply log in to your account, select Messages and you'll be able to view all your documents.

Viewing your loan information couldn’t be easier. Simply log in to your account and select Overview.

All the information about your loan agreement is there. Alternatively, you can review your loan agreement in your Messages.

If you need to put someone else in control of your account, for example, because you lack mental capacity to look after your own financial affairs, please get in touch with us.

We’ll need a copy of your registration of Power of Attorney.

You can easily unsubscribe from emails or texts. Just follow the steps below to update the communication preferences we have saved for you.

• Log in
• Click Account
• Scroll to the preferences section at the bottom of the page

You can select how you want us to keep in touch and also what updates you'd like to hear about. Please bear in mind that even when you unsubscribe from certain communications, there are still some messages that we're legally obliged to send to help you manage your loan.

If you’re aware of any change in your current circumstances and think you may struggle to make your next repayment, please get in touch with us so we can help you.

If you need to update your personal details, simply log in and click Account.

If you decide to cancel your loan within 14 days, starting the day after you have signed the agreement, you can withdraw from your agreement online by following these steps:

• Log in to your account
• Click Manage
• Scroll down to the Close my loan section
• Click Calculate my settlement

You'll then be asked to confirm whether or not you wish to continue withdrawing from your loan agreement.

If you do, you're obliged to settle your loan balance within 30 days, from the day after you give us notice. If you don't settle, you're liable for the full balance of your loan, plus interest. This can't be reversed.

Your annual statement will be sent to you by email, but it'll also be available online.

Simply log in to your account and select Messages at the top of the page to review all your loan documents, including your annual statement.

This will be available one year after you've taken your loan.

If you’re struggling to make your next repayment, or have already missed a repayment, don’t panic. It's important that you get in touch with us straight away so that we can help. We will work with you to understand your situation and offer solutions such as a temporary reduced payment plan. Get in touch with us and we’ll work together to get things back on track.

If you are able to make your loan repayment you can follow the steps below.

• Log in to your account
• Click Manage
• Use the Make an overpayment section to make your monthly payment
• Select the first option, to keep your monthly repayment the same

If you've recently missed a repayment, don’t panic. You can still make your payment quickly and simply online by following the steps below. 

• Log in to your account
• Click Manage
• Use the Make an overpayment section to make your monthly payment
• Select the first option, to keep your monthly repayment the same

If you’re struggling to make your repayment, it's important that you get in touch with us straight away so that we can help. We will work with you to understand your situation and offer solutions such as a temporary reduced payment plan.

Get in touch with us and we’ll work together to get things back on track.

We recommend you pick a date close to the day you get paid as most of our customers find this easier to manage.
You won’t be able to change your repayment date within the first 12 months of your loan.

If you feel you really need to change your repayment date, please get in touch with us.

• Log in to your BetterBorrow account
• Click the set up a Direct Debit button on the Overview page

When you apply for your loan, you can choose the date you would like your payments to be taken from. We recommend you pick a date close to the day you get paid as most of our customers find this easier to manage. Depending what date you pick, your loan might start the following month.

If you've taken a loan and forgotten what date you selected, you should log in and click on Overview. Your repayment date and history is available at the bottom of the page under Your Payments. You can also find this on your loan documents, if you click on Messages.

To view your loan information, simply log in to your account and select Overview. Your 'Remaining term' is shown as well as your 'Loan to be settled' date.

Your repayment amount and date are shown at the bottom of the page under the Payments section.

If you’d like to change the bank account your monthly repayments are taken from, follow the steps below.

First, check we can verify your new details online:

• Log in to your account
• Click Account
• Click View my details
• Scroll down to Bank details
• Update the fields with your new bank account details

The bank account must be:

• In your name
• Registered to your address
• Able to accept
• Faster Payments
• Able to set up Direct Debits

Changing your bank details won't automatically update your Direct Debit. If you need to change your Direct Debit, get in touch with us.

If changing your repayment date would make things easier for you, just let us know and we’ll make this change for you.

As a responsible lender, it’s important that we can verify your new details. If we can’t, you won’t be able to use a different bank account and we’ll continue to take your loan repayments from the bank account we verified when you took out the loan with us. If you’ll struggle to make your repayments from this account, get in touch with us so we can help.

To set your Direct Debit back up, please follow the steps below:

• Log in to your BetterBorrow account
• Click the set up a Direct Debit button on the Overview page

It’s important that you have a Direct Debit set up to help you make your monthly repayments on time.

If you’d like to change the bank account your monthly repayments are taken from, follow the steps below.

First, check we can verify your new details online:

• Log in to your account
• Click Account
• Click View my details
• Scroll down to Bank details
• Update the fields with your new bank account details

The bank account must be:

• In your name
• Registered to your address
• Able to accept Faster Payments
• Able to set up Direct Debits

Changing your bank details won't automatically update your Direct Debit. If you need to change your Direct Debit, get in touch with us. 

As a responsible lender, it’s important that we can verify your new details. If we can’t, you won’t be able to use a different bank account and we’ll continue to take your loan repayments from the bank account we verified when you took out the loan with us. If you’ll struggle to make your repayments from this account, get in touch with us so we can help.

If you’re struggling to make your next repayment, or have already missed a repayment, don’t panic. It's important that you get in touch with us straight away so that we can help. 

We’ll work with you to understand your situation and offer a tailored solution to help get things back on track

At BetterBorrow we won't charge you a fee if you miss a loan repayment. However, missing a repayment will result in you paying additional interest on your loan, and will have a negative impact on your credit score.

If you’re struggling to make your next repayment, or have already missed a repayment, don’t panic. Get in touch with us so that we can help you.