BetterBorrow launched in 2020 to provide a quick and simple way to borrow for our customers.
BetterBorrow is part of Chetwood Financial Limited, company number 09964966, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 740551. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. You can also find out more about Chetwood, its products and what we stand for.
If you have a complaint we want to hear it, so please get in touch with us. We'll review your feedback and come back to you as soon as possible. If you're not satisfied with our response to your complaint, you can refer your complaint to the Financial Ombudsman Service (FOS). Please note, that the FOS will not look at a complaint until it has been raised with BetterBorrow and we've been given a reasonable time to respond.
BetterBorrow is part of Chetwood Financial Limited, company number 09964966, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 740551. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. Chetwood was set up in March 2016 by financial services experts and technologists. We're focused on improving lives by using technology to create innovative, low cost products. Learn more about Chetwood at www.chetwood.co.
Get in touch to find out what data we hold about you.
Your personal loan terms and conditions will be provided online, and by email, after you’ve got a quote. Here is a list of other useful documents:
BetterBorrow launched in 2020 to provide a quick and simple way to borrow for our customers. BetterBorrow is part of Chetwood Financial Limited, company number 09964966, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 740551. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. You can also find out more about Chetwood, its products and what we stand for.
At BetterBorrow, we offer online personal loans from £1,000 to £12,000. We don’t offer different types of loans upfront. Instead, when you apply, we’ll simply offer you the best loan we can.
We'll let you know your real rate when you apply, with no impact on your credit score. Our loans have a representative rate of 18%.
Representative Example: 18% APR Representative based on a loan of £5,000, repayable over 42 months at an interest of 18% pa (fixed). Monthly repayment of £157.93. Total amount payable £6,632.94 Our representative APR applies to loans from £1,000 to £12,000, for terms of 12-60 months.
Our personalised APRs range from 12.7% to 39.7%.
We designed our loan alongside our customers and as a result, we’ve created a quick and simple loan that provides you with a better borrowing experience. Our fast application process gives you an instant online decision that won’t affect your credit score. We’ll give you one clear rate upfront, so you’ll know exactly how much your loan will cost. Once you’ve chosen our loan, our application takes just five minutes and your money will be with you within two hours. You can manage your loan completely online. And if you ever need to talk, our UK support team are available on live chat and email to help you. Our loans are 18% APR Representative.
To be eligible for a BetterBorrow loan you need to meet the following criteria: All our loans are subject to status and credit checks. We don’t offer joint applications, guarantor loans or loans to businesses.
As a 100% digital bank, we use online tools to verify your details. When sharing your bank details during your loan application, it's important you check that: You have a total of three attempts to submit your bank details. If we haven't been able to match your details during your first attempt, you can try entering a different bank account as long as it fits the criteria above. If we’re still unable to verify your details, it may be that your bank account is one that hasn’t adapted to the industry standard, that came into effect in 1998, where established banks share useful information directly with credit reference agencies (CRAs) and online financial services like ourselves. Some of the accounts that fit this criteria are listed below. Our digital approach allows our customers to manage their loan completely online, allowing us to keep costs low so that we can continue to offer great rates. This does mean, however, that some customers won’t be able to take a loan with us, depending on who they bank with, as we mention above. Unfortunately, if we can’t match your account then you won’t be able to take a loan with us right now. We welcome more support from established banks to increase the number of accounts they share with us. Until then, we’re working hard to welcome even more customers to BetterBorrow.
We don’t require any documentation from you online. As part of your soft search we will verify your identity and if we have any further questions or cannot match your information online, one of our expert team will call you directly.
When you apply for your loan, you can choose the date you'd like your payments to be taken from your account. We recommend you pick a date close to the day you get paid as most of our customers find this easier to manage. Depending what date you pick, your loan might start the following month.
Moving house shouldn't impact your application, as long as you’re registered to vote at your new address. Not being registered to vote can have a negative impact on your credit score. If you’ve been in your current address for less than two years you’ll need to provide us with your previous address details. At BetterBorrow we only use soft searches, also known as quotation searches, to work out whether you’re approved for our loans. A soft search will let you know whether you’re eligible for the loan before you apply. That means we’re taking the guesswork out of applying for credit and protecting your score.
Yes, you'll need a UK bank or building society account, registered in your name and to your current address. The account must also accept Faster Payments. Check if your bank account accepts Faster Payments if you're not sure. This is the account that we'll pay your loan into and also take your monthly loan repayment from, by Direct Debit.
Sure, you can cancel your application at any time before you receive your loan. You don't need to let us know, your quote will automatically expire. If you've received your loan but have changed your mind, you have 14 days from receiving the money to tell us that you would like to withdraw from your loan agreement. If you decide to cancel your loan within 14 days we won't charge you any interest, as long as you pay us the total loan amount within 30 days of cancellation.
We offer online personal loans from £1,000 to £12,000. We make responsible lending decisions because a loan needs to be good for you and us. We want to make sure you can afford to repay the loan. At BetterBorrow we'll consider your personal situation, including your income and your financial commitments, before we make a lending decision.
No, your BetterBorrow loan can only be transferred into the same account that your monthly Direct Debit will be taken from. This account must be in your name and registered to your current address.
At BetterBorrow we only use soft searches, also known as quotation searches, to work out whether you’re approved for our loans. Soft searches are different from credit application searches, which happen when you actually apply for a product. Too many credit application searches in a short space of time can damage your credit score. A soft search, on the other hand, will let you know whether you’re eligible for the loan before you apply. It will show on your credit file but other lenders can't see it when you apply for credit. We’re taking the guesswork out of applying for credit and protecting your score. You can get your quote by using our loan calculator and clicking 'Get my quote'.
You can use your loan for almost anything you like, from a new car to improvements to your home, or to help you consolidate your debts into one monthly payment. We don't offer loans to businesses, for investment purposes or to purchase a residential property.
For a small number of customers we'll need a little more information. As a responsible lender, we want to make sure that our loan is good for you and make sure you can afford to repay the loan. Our support team will give you a quick call to discuss your loan application and any additional information that they might need.
We have systems that protect our customers and ourselves against fraud and other crime. We will share your personal information from your application with fraud prevention agencies. If you provide false or inaccurate information and fraud is identified, details of this fraud will be passed to these agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
There are three Credit Reference Agencies (CRAs) in the UK - Equifax, Experian and TransUnion. All three are dedicated to collecting information on your financial behaviour and how it has impacted your score. CRAs must share your credit report with you if you request it. It’s good practice to look at all of your credit scores on a regular basis so you can keep an eye on any changes. They all have different scores but this is completely normal. You can get to know your credit score better with free credit reports at ClearScore, TotallyMoney, Credit Karma and Experian.
We understand that our decision may be a disappointment, so let us explain how we’ve reached it. As a responsible lender, we always review all the information available to us. That way, we can make a fair decision. The only information we use is what you told us in your application, information we might already know about you and information provided by Credit Reference Agencies. When reviewing information we promise to only use soft searches, so there’s no impact on your credit rating. We consider several factors including:
At BetterBorrow we only use soft searches, also known as quotation searches, to work out whether you’re approved for our loan. Soft searches are different from credit application searches, which happen when you actually apply for a product. Too many credit application searches in a short space of time can damage your credit score. A soft search, on the other hand, will let you know whether you’re eligible for the loan before you apply. It will show on your credit file but other lenders can't see it when you apply for credit. We’re taking the guesswork out of applying for credit and protecting your score. You can get your quote by using our loan calculator and clicking 'Get my quote'. If you decide to take a BetterBorrow loan we’ll conduct a full search and update the Credit Reference Agencies that you've taken a loan with us.
We have to use representative rates on our website to comply with regulation, but we know that these rates can be confusing. So, when we give you your quote, we’ll give you one clear rate upfront, so you’ll know exactly how much your loan will cost. We do this in just two minutes, and without any impact to your credit score. This rate is a rate individual to you, worked out based on the information you provide us with as part of your application, any information we might already know about you, and the information provided to us by our Credit Reference Agency.
Yes, but we recommend that you wait at least six months before reapplying.
You can change your address details online. Simply log in, click on 'Account' and update your details. If you've recently moved house, we'd suggest waiting 6-8 weeks to change your address details so your information is updated and you're registered to vote on the Electoral Register. Not being registered to vote can have a negative impact on you credit score. The good news is you don't have to worry about missing anything in the post. BetterBorrow emails all of your important documents straight to you, wherever you are.
All of your loan documents are online for you to access whenever you need them. Viewing your loan information couldn’t be easier. Simply log in to your account, select the Messages tab at the top of the page, and you'll be able to view all your documents.
Your annual statement will be sent to you by email, but it'll also be available online. Simply log in to your account and select Messages at the top of the page to review all your loan documents, including your annual statement. This will be available one year after you've taken your loan.
There are three Credit Reference Agencies (CRAs) in the UK - Equifax, Experian and TransUnion. They all have different scores but this is completely normal. All three are dedicated to collecting information on your financial behaviour and how it has impacted your score. It’s good practice to look at all of your credit scores on a regular basis so you can keep an eye on any changes. You can get to know your credit score better with free credit reports using the links below.
You can change your personal details online. Simply log in, click on Account and update your details.
Our customers aren't currently able to borrow more on top of their existing loan. We're working hard so that we can offer this in the near future. If you need some extra support with your loan repayments or would like to chat to us about your loan in general, get in touch with us so we can help.
Viewing your loan information couldn’t be easier. Simply log in to your account and select 'Overview'. Your current balance is shown at the top of the page. If you're thinking about closing your loan early please click on 'Manage' and 'Close my loan' to confirm the amount you need to repay, including your daily interest, as of today. We may charge you a fee to close your loan early which will be explained in full on the ‘Manage’ page when you get an early settlement quote.
Yes. If you'd like to reinstate your Direct Debit so your monthly repayment is taken on the original date you requested on your loan application, please follow the steps below: Having a Direct Debit set up will help you make your monthly repayments on time.
If you decide to cancel your loan within 14 days, starting the day after you have signed the agreement, you can withdraw from your agreement online by following these steps: Log in to your account You'll then be asked to confirm whether or not you wish to continue withdrawing from your loan agreement. If you do, you're obliged to settle your loan balance within 30 days, from the day after you give us notice. If you don't settle, you're liable for the full balance of your loan, plus interest. This can't be reversed.
Click Manage
Scroll down to the Close my loan section
Click Calculate my settlement
If you’ve been impacted during this difficult time, don’t worry - we’re here to help.
We have a number of different options we can offer that can help make things more manageable such as a temporary reduced payment plan.
If you’d like to discuss the solutions we can offer you whilst things get back on track, get in touch with us now.
During this time, we’re prioritising those who need urgent support with their next repayment, so please bear with us whilst we manage these queries first and get back to you as soon as possible.
There’s also lots of free and independent advice available to help you manage other areas of your finances. You can take advantage of this support by clicking the links below.
Money Advice Services’ Money Navigator Tool
FCA advice
StepChange
Citizens Advice
MoneySavingExpert
If you've recently missed a repayment, don’t panic. You can still make your payment quickly and simply online by following the steps below. If you’re struggling to make your repayment, it's important that you get in touch with us straight away so that we can help. We will work with you to understand your situation and offer solutions such as a temporary reduced payment plan. Get in touch with us and we’ll work together to get things back on track.
If you’re struggling to make your next repayment, or have already missed a repayment, don’t panic. It's important that you get in touch with us straight away so that we can help. We will work with you to understand your situation and offer solutions such as a temporary reduced payment plan. Get in touch with us and we’ll work together to get things back on track. If you are able to make your loan repayment you can follow the steps below.
If you're thinking about closing your loan early, it’s important that you get a quote first so that we can calculate the total settlement amount required to fully close your loan.
You can get a quote by simply following the steps below
We’ll charge an early settlement fee of up to 58 days additional interest if you choose to close your loan early. How we calculate this is determined by the Consumer Credit (Early Settlement) Regulations 2004 and is summarised below.
So, depending on the length of your loan term, you’ll be given a quote which is your latest balance, any daily interest due to be applied, plus the equivalent of one or two month’s interest. Your quote will be valid for 30 days.
If you get a quote to settle your loan and your loan repayment is due in the next three working days or less, we won't be able to cancel your Direct Debit in time. So, if you were to settle your loan, your regular repayment will be taken as usual and we'll refund the money back to you within 10 days. If you'd prefer this not to happen, you can always wait and request an early settlement quote straight after your monthly repayment has left your bank.
If your monthly repayment is already due but you haven’t made this payment, we’ll assume you’re still going to make this payment as usual, so it won’t be included in the settlement quote. This means if you go ahead and settle your loan before making this month’s repayment, you’ll still need to make one final payment to fully close your loan. If you’d prefer this not to happen, we recommend you wait and request an early settlement quote at least eight days after your last repayment has been made.
Closing your loan early will reduce the total amount of interest you pay.
Yes, so that we can keep you updated on when your payments will be taken throughout your loan term, we email or text all of our customers three days before their repayment is due.
If you want to change the way you get your payment reminders, you can update your preferences on the Account page when you’re logged in. If you’ve not selected your communication preferences, we’ll send you the reminders by text.
If you’re not receiving these reminders, get in touch with us.
So that we can keep you updated on when payments will be taken throughout your loan term, we email or text all of our customers three days before their repayment is due.
This helps you keep track of your repayments and also lets you know about any changes that may affect your repayment date or amount.
We believe it’s our responsibility to keep you informed about your upcoming payments so that it’s easier for you to manage your money. If you want to change the way you get your payment reminders, you can update your preferences on the Account page when you’re logged in. If you’ve not selected your communication preferences, we’ll send you the reminders by text.
If you’d like to change the bank account your monthly repayments are taken from, follow the steps below. First, check we can verify your new details online: The bank account must be: Changing your bank details won't automatically update your Direct Debit. If you need to change your Direct Debit, get in touch with us. If changing your repayment date would make things easier for you, just let us know and we’ll make this change for you. As a responsible lender, it’s important that we can verify your new details. If we can’t, you won’t be able to use a different bank account and we’ll continue to take your loan repayments from the bank account we verified when you took out the loan with us. If you’ll struggle to make your repayments from this account, get in touch with us so we can help.
To view your loan information, simply log in to your account and select Overview. Your 'Remaining term' is shown as well as your 'Loan to be settled' date. Your repayment amount and date are shown at the bottom of the page under the Payments section.
If you’d like to change the bank account your monthly repayments are taken from, follow the steps below. First, check we can verify your new details online: The bank account must be: Changing your bank details won't automatically update your Direct Debit. If you need to change your Direct Debit, get in touch with us. As a responsible lender, it’s important that we can verify your new details. If we can’t, you won’t be able to use a different bank account and we’ll continue to take your loan repayments from the bank account we verified when you took out the loan with us. If you’ll struggle to make your repayments from this account, get in touch with us so we can help.
You can make overpayments to reduce the interest you pay on your loan at any time. Once you've made your payment, your account will be updated within a few days. To make an overpayment, please log in and click Manage.
If you’re aware of any change in your current circumstances and think you may struggle to make your next repayment, please get in touch with us so we can help you. If you need to update your personal details, simply log in and click Account.
Email or chat to one of our helpful experts now.